How does multi-factor authentication (MFA) work?

Add an additional layer of security to your account with Multi-Factor Authentication (MFA). When enabled, users in your organization who log in with a username and password will be prompted with an additional authentication step.

This new functionality will allow your organization's users to strengthen the security of their accounts, since at each login they will have to authenticate with a code that they will receive by text message. It is important to note that the double authentication is for accounts that log in with username and password, since accounts that log in with google or SSO have their own authentication.

→ This feature is available from the starter plan ⚡

How to configure multi-factor authentication (MFA)?

To configure the settings click on the dots at the top left next to the Pirani logo; a box will appear, where you must click on the "Manage you Organization" section. 



On the right side you will find several options to manage your organization, now click on the "Security" option.



Here you will find all the settings to integrate Pirani into your workflow and policies. Click on the section "Multifactor authentication". 



Now click the "Enable multi-factor authentication" button and select the users who will be prompted for two-factor authentication the next time you log in. You can choose between system users, reporters or all users. 
For the configuration to be successful you must click on the "Enable" button.


Now, all chosen users who log in to the Pirani tool with username and password will have to do a double authentication activation process.

How to activate authentication?

After setting up authentication, users must log in to Pirani with username and password as usual. When they are inside Pirani the tool will ask them to activate the authentication by phone number, this request will be displayed until the user carries it out or deactivates the configuration. 
To perform the authentication you must select your country code, enter the phone number and click on the "Continue" button.

After entering the phone number you will receive a 6-digit code by text message to confirm that the number is correct.



After successful activation whenever you log in to Pirani by username and password you will need to enter the 6 digit authentication code that will be sent to your phone by text message.

How to change my phone number for authentication?

To make the change, first log in to Pirani with your current number, then click on the top right, on the down arrow next to your profile name, a box will pop up where you must click on the "Profile" section.



There you will find three sections, go to the "security" section and click on "Set up multi-factor authentication". Here you will be able to enter your new number and the code you receive by text message.  

How do I change my number if I lost my phone?

You should contact your organization's administrator within the tool and ask him/her to restart your two-factor authentication activation process so that when you log back in to Pirani, you only have to log in with the username and password and then authenticate with the new mobile number.

To restart the authentication process the administrator must click on the top right, on the down arrow next to the profile name, there a box will be displayed in which you must click on the "Organization" section, then click on the option users of the organization, there you can have a broad view of those who have the multifactor authentication active and deactivated. To request the authentication reset you must locate the user of interest and click on the three dots on the right side of the user name and click on "Reset authentication".

How to enable and disable two-factor authentication for my profile?

To enable and disable the authentication you must click on the top right, on the down arrow next to your profile name, a box will appear where you must click on the "Profile" section. There you will find three sections, go to the "security" section and turn on or off the button next to "Multi-factor authentication".